AAR CORP CBP Aircraft Maintenance Program Manager (Pending Contract Award) in FORT WORTH, Texas

Title: CBP Aircraft Maintenance Program Manager (Pending Contract Award)

Location: United States-Texas-Fort Worth

Job Number: 8249


The Program Manager is responsible for the overall performance of a customer’s contract. These responsibilities include serving as the customer liaison, ensuring sufficient manpower allocations, P&L performance, meeting commitments, ensuring customer expectations are met or exceeded, and enhancing the operational efficiency of the teams in order to ensure the successful program performance.


  • Serve as main point of contact with the customers maintenance and management teams.

  • Determines overall support requirements, including facilities, personnel, safety and maintenance.

  • Directs and coordinates program activities designed to ensure effective economical support.

  • Reports in writing and orally to contractor management and government representatives

  • Address customer concerns and inquiries in a timely fashion.

  • Ensure that all program objectives meet or exceed contractual obligations.

  • Establish and maintain lines of communication between the customer and internal AAR departments necessary for efficient and timely output of quality product.

  • Communicate to Senior Management any problems and suggested solutions.

  • Liaise with support departments to ensure program success.

  • Prepare status and metric reports for Management and Senior Management.

  • Ensure overall customer satisfaction

  • Identify new opportunities

  • Travel is required

  • Position requires proof of US citizenship

  • Position requires successful completion of DHS Background Investigation and DoD Secret Security Clearance

  • All other duties as assigned.


Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


  • Commitment to company values and ethics by "Doing it Right"

  • Dependable, personally responsible, completes work in a timely manner, and performs tasks accurately.

  • Teamwork - Builds alliances, partnerships & collaboration with others including those different from him/her; deals tactfully with others; assumes helps with a variety of team roles.

  • Strategic Planning & Decision-Making - Develops strategic short & long-term plans; arranges priorities, distinguishing urgent, important and unimportant in order to meet goals & deadlines; consults & collaborates with appropriate people.

  • Initiative & Innovation - Generates new ideas personally & encourage team to do the same; stays up-to-date on technology & approaches to work; provides creative solutions & input when faced with challenges.

  • Interpersonal Relationships - Builds effective relationships with internal & external customers; ability to work independently and coordinate work with others; resolves conflicts in a professional manner.

  • Quality & Safety - Adheres to all safety & security policies and regulations; demonstrates quality work that is accurate, thorough & efficient.

  • Continuous Improvement - Examines personal & organizational processes, promotes opportunities for improvement; analyzes successes & failures to learn and improve.

  • Training & Development - Completes required & suggested training; shows eagerness and capacity to learn; receptive to coaching & feedback.

  • Integrity - Committed to passionately and consistently promoting a professional culture that is trustworthy, honest, socially responsible, and where differences are respected and valued.

  • Performance Management - Sets clear expectations & direction for staff; achieves team results consistently; coaches staff to improve; is a positive role model

  • Expense Management - Plans budget appropriately, uses sound judgment; analyzes operation for improving expense efficiency; demonstrates knowledge of financial process & results.

  • Motivation: must maintain a positive attitude and strong work energy.

  • Communication: excellent interpersonal, oral and written skills

  • Initiative: plans work and carries out tasks without detailed instructions, prepares for problems or opportunities in advance, undertakes additional responsibilities.

  • Organization: very detail oriented yet can maintain big picture perspective, comes prepared.

  • Leadership - Builds commitment to team, company, mission & customer through effective & frequent communications; promotes an environment of trust; fosters a respectful, energetic & positive work culture.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor’s degree (BA) from four-year college or university

  • Strong leadership, interpersonal, and communication skills required.

  • Minimum of Five (5) years of experience in program management or government contracting.

  • Thorough working knowledge of Federal Aviation Regulations.

  • Master’s degree preferred.


The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility. The environment characteristic for this position is an office setting. Candidates should be able to adapt to a traditional business environment.

Equal Opportunity Employer Minority/Female/Disability/Veteran